BASIC TROUBLESHOOTING PROCEDURES

WHEN YOU RECEIVE AN ERROR ON YOUR COMPUTER, OR IF IT IS BEHAVING ABNORMALLY, FOLLOW THESE BASIC TROUBLESHOOTING STEPS IN ORDER TO QUICKLY RESOLVE A COMPUTING ERROR OR AT LEASE OBTAIN THE FUNDAMENTAL KNOWLEDGE OF THE ERROR PRIOR TO CONTACTING TECHNICAL SUPPORT.

STEP 1:

DOCUMENT OR "PRINT-OUT" ANY ERROR MESSAGE YOU RECEIVE AND DETAIL THE ACTIONS YOU PERFORMED TO RECEIVE THE ERROR(S).

(TO "PRINT-OUT" AN ERROR MESSAGE ALONG WITH ALL THE INFORMATION ON THE COMPUTER SCREEN AT THAT TIME, PRESS THE "PRINT SCREEN/SYS RQ" BUTTON IN THE UPPER RIGHT SECTION OF THE KEYBOARD, THEN OPEN YOUR WORD PROCESSOR (IE: MS WORD) THEN USE THE "PASTE" COMMAND FROM THE "EDIT" MENU)

STEP 2:

CLOSE ALL APPLICATIONS AND "SHUT DOWN" OR "RESTART" YOUR COMPUTER, DO NOT SIMPLY POWER OFF THE COMPUTER (IF IT CAN BE PREVENTED).

STEP 3:

POWER UP YOUR COMPUTER AND OBSERVE ITS OPERATION:

  • DOES IT APPEAR TO "ACT" NORMALLY?
  • DO YOU GET YOUR NORMAL SCREEN AND/OR LOGIN PROMPT?
  • VERIFY YOUR "LOGIN NAME" AND PASSWORD

STEP 4:

OPEN (START) ONLY THE APPLICATION YOU RECEIVED THE ERROR OR "LOCK-UP" IN AND REATTEMPT THE SAME ACTION YOU WERE TRYING TO PERFORM WHEN THE APPLICATION FAILED BEFORE.

  • DID THE APPLICATION PERFORM PROPERLY THIS TIME?

IF NOT, ATTEMPT THE SAME FUNCTION ON A DIFFERENT COMPUTER TO IDENTIFY IF IT IS A LOCAL COMPUTER ISSUE OR A NETWORK RELATED ISSUES.

  • DID THE APPLICATION PERFORM PROPERLY THIS TIME?

IF NONE OF THESES STEPS RESOLVED YOUR ISSUE(S), PLEASE CONTACT QUANTIC NETWORKING SO WE MAY RESOLVE YOUR ISSUE(S) AS QUICKLY AND EFFICIENTLY AS POSSIBLE.



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